zZounds
Review: The Things I like about Zzounds Zzounds shines in all of the areas my local retailers did not. Their customer service department is friendly, courteous, and quite knowledgeable about their product base. I both called and e-mailed their staff about product availabilities and features, and they gave immediate, knowledgeable responses. Furthermore, they have a “Zzounds Spy” program that allows you to surf or shop for low prices and report them to Zzounds. If the price you found is above cost, they will not match it, they will BEAT it. They are serious about this policy, and it sets them light years ahead of other retailers that tout the same policy but refuse practice it (e.g. Music 1-2-3, Musician’s Friend, Sam Ash, ect.). Zzounds ships their products on the day you order. Most companies lay claim to this policy, but only Zzounds implements it. For example, I placed an order at 4:00 p.m. EST and received a tracking number the next morning with information that it was shipped the prior evening. Conversely, I ordered a product from another popular online company (MF) and it took almost a week for them to ship my order – a product that was in stock. Everything Zzounds ships is new and in a sealed factory box. Every order I placed with Zzounds resulted in a defect-free, factory-fresh product. This is more than I can say about the other big online retailer. The few products I ordered from MF were sold as new but received blemished. The Things I don’t Like About Zzounds Although Zzounds carries a wide array of products, they don’t have everything. Also, they don’t carry as much of a variety of brands as the gluttonous MF, but Zzounds makes up for this in terms of service, shipping, and price. The only complaint I have is that some of the products you want might be on back order. But if you are not an instant gratification guy like me, a wait won’t hurt. (read more)
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